FAQ

Where is HeyDoodle from?

HeyDoodle is designed and dispatched from Melbourne, Australia.


How is HeyDoodle an eco-conscious product?

We at HeyDoodle are big on REUSING. There is a constant design conscious to minimise single-use disposable items within each retail packaging. Everything you find in the kit is very intentional.

In the process of production, there can be much waste that is generated.
HeyDoodle pay a premium to minimise and in some cases, eliminate single-use plastic packaging wherever practical.

We also partner with a delivery service that is 100% carbon neutral and use 100% recycled mailing bags.


Are these good quality mats?

You only have to feel it and you will be convinced.
We have gone to great lengths to find a supplier who can match our stringent requests.
HeyDoodle mats are thick and durable, but are not immune to sharp edges and permanent stains.

That said, it is inevitable that there are defective prints with ink smudges and such. While we have gone through every single mat to ensure the best is packed, there may be on rare occasions a few that slip through the crack. If you have received one of these, please contact us and we will be more than happy to arrange an exchange.


Defect Mats - what do you do with them?

Oh we’re glad you wondered about this too.
We are serious about ensuring only high quality products are associated with the brand HeyDoodle.
However, we are even more serious about the environment and would hate to think that these perfectly good-to-be-used mats are getting disposed of. We have a dedicated team setting aside these mats to be packed and given to charity and children organisations.

You can also purchase them at a heavily discounted rate if you come look for us at markets.


Is the product safe for under 3s?

One is never too young to doodle, however, the pen caps can become a choking hazard if toddlers are unsupervised.


Are the pens non-toxic?

The product contains no substances which at their given concentration and intended use are considered to be hazardous to health. However we strongly advise parental supervision for children who are still mouthing and have the tendency to ingest the ink.


My mat is staining, what do I do?

We recommend removing the colour off the mats at least within a day or two of colouring. If you find your colours are not coming off completely with a damp microfibre cloth, a squirt of hand sanitiser will do the trick (and keep it germ free). If you have gone down that path and are still finding stubborn stains, please contact us at info@heydoodle.com.au with some photos and we will work out the best solution moving forward.


Will the pen ink stain clothing?

These markers are manufactured for our silicone mats and designed to be removable off non-porous surfaces. We cannot guarantee the complete removal of ink stains on materials other than our mats, particularly surfaces that are highly absorbent in nature. We recommend our products for children aged 3 and above.